Маршрутизация вызова
Вызов поступает на номер DID 7800123456789, попадает в IVR.
POST https://external-system.com/events/call
vpbx_api_key = qwerty123
sign = qwerty123
json =
{
"call_id": "100:500:256",
"entry_id": "232wc3e3w3s222",
"timestamp": "1399906976",
"seq": "1",
"call_state": "Appeared",
"location": "ivr",
"from": {
"number": "79000000000"
},
"to": {
"number": "7800123456789",
"line_number": "7800123456789"
}
}
От внешней системы поступает команда маршрутизации на внутренний номер 123
POST https://app.mango-office.ru/vpbx/commands/route
vpbx_api_key = qwerty123
sign = qwerty123
json =
{
"call_id": "100:500:256",
"command_id": "c111",
"to_number": "123"
}
IVR завершается
POST https://external-system.com/events/call
vpbx_api_key = qwerty123
sign = qwerty123
json = {
"call_id": "100:500:256",
"entry_id": "232wc3e3w3s222",
"timestamp": "1399906976",
"seq": "2",
"call_state": "Disconnected",
"location": "ivr",
"from": {
"number": "79000000000"
},
"to": {
"number": "7800123456789",
"line_number": "7800123456789"
}
"disconnect_reason": "1100"
}
Новый вызов на сотрудника, уведомление о результате выполнения команды
POST https://external-system.com/events/call
vpbx_api_key = qwerty123
sign = qwerty123
json = {
"call_id": "100:500:257",
"entry_id": "232wc3e3w3s222",
"timestamp": "1399906977",
"seq": "1",
"command_id": "c111",
"call_state": "Appeared",
"location": "abonent",
"from": {
"number": "79000000000",
"taken_from_call_id": "100:500:256"
},
"to": {
"extension": "123"
"number": "sip:aaa@mangosip.ru",
"line_number": "7800123456789"
}
}
POST https://app.mango-office.ru/vpbx/result/route
vpbx_api_key = qwerty123
sign = qwerty123
json = {
"command_id": "c111",
"result": "1000"
}
Сотрудник снимает трубку.
POST https://external-system.com/events/call
vpbx_api_key = qwerty123
sign = qwerty123
json = {
"call_id": "100:500:257",
"entry_id": "232wc3e3w3s222",
"timestamp": "1399906988",
"seq": "2",
"command_id": "c111",
"call_state": "Connected",
"location": "abonent",
"from": {
"number": "79000000000",
"taken_from_call_id": "100:500:256"
},
"to": {
"extension": "123"
"number": "sip:aaa@mangosip.ru",
"line_number": "7800123456789" } }
Вызов завершен, внешний абонент повесил трубку.
POST https://external-system.com/events/call
vpbx_api_key = qwerty123
sign = qwerty123
json = {
"call_id": "100:500:257",
"entry_id": "232wc3e3w3s222",
"timestamp": "1399907008",
"seq": "3",
"command_id": "c111",
"call_state": "Disconnected",
"location": "abonent",
"from": {
"number": "79000000000",
"taken_from_call_id": "100:500:256"
},
"to": {
"extension": "123"
"number": "sip:aaa@mangosip.ru",
"line_number": "7800123456789"
}
"disconnect_reason": "1120"
}
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